Collections Coordinator

Description

JOB DESCRIPTION

The Collections Coordinator is responsible for the maintenance of Accounts Receivable (A/R) aging and all the related collection efforts, in order to ensure continuous cash flow and reduction of A/R delinquent balances. This role will also assist in maintaining a relationship with any or all of the group contacts, account executives, brokers and collection agency in support of Delta Dental's collection procedures.

RESPONSIBILITIES

• Establishes and maintains communication links with either groups, account executives and/or brokers to collect overdue balances. Coordinates collection efforts on dual choice groups/individuals with enterprise affiliates.
• Prepares A/R aging reports and monitors aging balances including documentation of progress reports.
• Generates dunning letters and emails notifications to recipients with outstanding A/R balances. Recipients may include individuals, groups, account executives, account managers and brokers.
• Follows up on collection procedures including phone or email outreach, initiating holds and/or terminations for non-payment of premiums as required in compliance with the respective state regulations and Delta Dental's collection policies. Prepares alternate plans of action for such groups/individuals with persistent balances.
• Develops and documents customized plans of action for collections on delinquent accounts, including the engagement of respective group/individual contacts, account executives, account managers and brokers. Works with the Delta Dental assigned collection agency to communicate balances turned over to collections including preparation of the collection package supporting the outstanding balances.
• Escalates complex billing and account issues and follows up on resolution.

QUALIFICATIONS

• 1+ years of experience w/High School diploma or equivalent
• 2+ years of experience plus Associate degree is preferred
• Working knowledge of a financial system, Word, and Excel
• Strong analytical and problem solving skills and multi-tasking abilities
• Detail-oriented; flexible and creative with excellent organization and planning skills
• Knowledge of Delta Dental policies, procedures, and guidelines
• Ability to be a strong team player and maintain confidentiality
• Strong negotiation and issue resolution skills
• Knowledge of accounts receivable, collection policies and procedures
• Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines
  
  Base Pay Information
  
  The national base pay range is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $39,000 - $73,200

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York